ATB Invoicing uses your standard ATB business credentials—the same ones you use for other ATB business services. This guide walks you through the step-by-step sign-in process and helps resolve common login issues.
Before you begin ensure you have:
- Active ATB Business Online access: Ensure you have an active ATB Business login. If you don't have access yet, contact your ATB business banker to get onboarded.
- Completed first-time setup: If your company is using ATB Invoicing for the first time, your Account Administrator must log in first to complete the initial setup. Sub-users cannot perform the initial onboarding.
Step 1: Open the sign-in page
- Go to the ATB Invoicing website
- Click Sign In in the top right corner.
Step 2: Sign in with your ATB credentials
- Click Sign in with ATB Business. You will be redirected to the secure ATB identity portal.
- Enter your business email address and password, then complete any multi-factor authentication (MFA) prompts.
- Once your identity is verified, you will be redirected back to ATB Invoicing.
- First-time visitors: You will be guided through a short onboarding setup.
- Returning users: You will go straight to your main dashboard.
Troubleshooting & common issues
- The "Sign in with ATB" button isn't responding:
- Cause: The sign-in service may be temporarily down, or your browser is blocking the redirect.
- Solution: Refresh the page, try an incognito/private browser window, or switch to a different web browser.
- Unable to log in:
- Cause: Forgotten password or username
- Solution: If you are having trouble with your ATB Online credentials, visit the Signing In & Security section on the ATB Online support page to learn how to recover your details.
- Error message after signing in:
- Cause: If you are a sub-user, your Account Administrator may not have completed the initial account setup yet.
- Solution: Have your Account Administrator log in first to finish onboarding the business.
